Terms and Conditions, Privacy Notice, & Waiver of Liability.

Section 1 Terms and Conditions

Therapist Information

Therapist: Lara Wehbe

Contact Information: lara@alkemycoaching.uk

Scope of Therapy Services

• Therapy and Coaching Services: Lara offers emotional release sessions, somatic attachment therapy, coaching, somatic movement, and sound therapy. The therapeutic services provided by Lara Wehbe are intended to support emotional, psychological, and somatic well-being. These sessions may involve trauma processing, emotional release, nervous system regulation.

• Additional Services: Lara Wehbe provides other offerings, such as workshops (online and in-person), such as group sessions for somatic movement, sound baths, and educational purposes. Lara Wehbe has also developed e-books.

• Medical Disclaimer: therapy is not a substitute for medical, psychiatric, or psychological treatment. If you have been diagnosed with acute psychiatric conditions, medical concerns, or require crisis intervention, please seek care from a qualified medical or mental health professional. While therapy can be transformative, results vary, and clients remain responsible for their own health and well-being. By participating, you acknowledge that Lara Wehbe is not liable for any physical, emotional, or mental health outcomes resulting from these services.

Insurance and Liability Coverage

Lara holds insurance through Balens Professional Liability and Malpractice Insurance, covering specific terms outlined in Balens' policies. This policy is designed to protect both the therapist and client, with details available upon request.

Booking Policy

• Non-Refundable, Non-Transferable: All purchases are non-refundable and cannot be transferred to another person. However, cancellations made with at least 48 hours notice may be credited for a future booking under the same name.

• Session Validity:

Single Sessions: Valid for three months from the purchase date.

Packages: Valid for one year from the purchase date.

3-month Programme: Valid for one year from the purchase date.

• Cancellation Policy: A 48-hour notice is required for cancellations or rescheduling. Cancellations made at least 48 hours in advance will retain credit for a future booking (valid for the original participant only).

Late Cancellations (within 48 Hours): Cancellations within 48 hours of the session are non-refundable and non-transferable.

• Workshops: Workshop bookings are non-refundable. However, if you cancel at least one week in advance, you will receive a full refund. In the event that the workshop itself is cancelled, a full refund will also be provided.

• Gift Cards and Packages: Gift cards and session packages are non-refundable and expire after one year.

Payment and Fees

• Session Fees: Session and package fees are listed on Acuity Scheduling (and the website) and must be paid in advance, before or on the day of the session. Payments can be made via Acuity's online payment system or direct bank transfer.

• Due Dates: Payment for sessions and packages is due at the time of booking, in line with my booking policy.

Limitations of Therapy, Liability, and Disclaimer

• Outcomes: Therapy outcomes are not guaranteed, as each client’s progress is unique. While Lara will provide professional support and guidance, no specific outcomes can be promised.

• Non-Emergency Service: Therapy services provided are not crisis intervention or medical treatment. Clients should seek appropriate professional assistance for any urgent medical or psychiatric needs.

• Complaint Procedure: For any complaints, clients are encouraged to contact Lara directly. For further concerns, clients may reach out to Balens, in line with policy guidelines.

Force Majeure

In the case of unforeseen circumstances (e.g., natural disasters, acts of God), Lara reserves the right to reschedule appointments. Reasonable efforts will be made to notify clients of any changes.

Intellectual Property and Content Use

• Use of Resources: Any worksheets, tools, e-books, or resources provided are for personal use only and remain the intellectual property of Lara. Clients may not reproduce, distribute, or share these materials without written permission.

• Website Content: Content on the website is for personal, non-commercial use only. Reproduction, modification, or redistribution of content without prior written consent is prohibited.

Section 2 Privacy Notice

Last Updated on February 20, 2025

Confidentiality and Privacy

• Client Confidentiality: All sessions are confidential, and no information will be disclosed to third parties without written consent, except when legally required (e.g., risk of harm, legal requests).

• Record Security: Records will be securely stored in compliance with the Data Protection Act.

What Information Do I Collect?

• Personal and Contact Information: This includes your name, email address, phone number, and any health information shared for treatment planning.

• Technical Information: Technical data may be collected during site visits, including IP addresses, browser type, and device information.

• Survey Data: If you complete a survey through Mailchimp, I may collect information about your preferences, goals, personal experiences, and any areas you wish to address in therapy. This information is gathered exclusively for therapy-related purposes to tailor and enhance your treatment.

How Do I Use Your Information?

• To Manage Bookings and Client Communications: Personal data is used to confirm appointments, manage therapy sessions, and provide essential information.

• To Improve Services: Client feedback is used to refine and enhance the therapy experience.

• Legal Compliance and Record-Keeping: Personal data is retained to meet legal obligations and for record-keeping.

• Therapy-Related Information via Surveys: Survey data gathered through Mailchimp is used exclusively by the therapist to personalise your sessions. Only the therapist accesses these responses, ensuring confidentiality.

Data Security

I take reasonable steps to protect your information with secure servers and encrypted storage. Mailchimp survey data is handled according to Mailchimp’s privacy and security standards. However, I cannot guarantee full security for internet-transmitted data and acknowledge the inherent risks of online communications.

Sharing Your Information

Your data is never sold or rented. It may be shared with trusted third-party service providers, such as scheduling and payment processing partners, who are required to follow strict data privacy guidelines.

Your Rights and Choices

• Access and Update: You may request a copy of or update your personal information at any time.

• Erasure: You can request deletion of your data if it is no longer necessary for therapy purposes.

• Withdrawal of Consent: Consent-based data processing can be withdrawn at any time.

• Marketing Preferences: You can opt-out of receiving marketing communications by contacting us.

For any questions or updates to your information, contact Lara at lara@alkemycoaching.uk

Section 3 Agreement of Release and Waiver of Liability

I, ________________, acknowledge and agree to the following terms regarding my participation in therapy sessions, workshops, teachings, and/or services provided by Lara:

• Scope of Services: I am participating in services, either one-on-one therapy and/or coaching sessions (in-person and online) or group workshops, provided by Lara Wehbe. I understand that these sessions may trigger or involve revisiting sensitive experiences and accept the associated risks.

• Responsibility: I acknowledge my responsibility to engage in the therapeutic process and take charge of my own emotional well-being. I understand that Lara’s role is to provide guidance and support; however, outcomes are not guaranteed, as they depend on my level of engagement and commitment.

• Assumption of Risk: I accept full responsibility for any risks, including potential emotional discomfort, associated with therapy, coaching, or workshops.

• Waiver of Liability: I waive any claims against Lara for injuries, damages, or losses that may result from my participation in therapy, coaching, or workshops.

• Session Scheduling and Cancellations: Lara reserves the right to reschedule sessions as needed. I understand that Lara will communicate any scheduling changes.

• Media Consent: I consent to the use of photos, audio, or video taken during sessions for promotional purposes unless I inform Lara otherwise in writing.

• Severability: If any provision of this waiver is found invalid, all other provisions remain in effect.

• Third-Party Access: Services provided by Lara are intended for Lara’s personal use only. No rights or access are granted to third parties.

Health Risk Acknowledgment and Assumption of Risk

• Risk of Exposure: I understand that attending in-person sessions carries a risk of exposure to illnesses, including colds, flu, and other communicable conditions, and I accept full responsibility for my own health.

• Waiver of Illness Liability: I release Lara from any liability related to illness or health issues that may arise from attending in-person sessions.

Agreement of Responsibility

• Client’s Understanding of Therapy & Coaching Limitations: I understand the scope of therapy and that Lara is insured under Balens Professional Liability and Malpractice Insurance.

• Client’s Understanding of Workshops Limitations: I recognise that group workshops are for educational and self-development purposes and are not a substitute for one-on-one therapy or medical treatment. I take full responsibility for my participation and personal well-being.

• Voluntary Participation: I acknowledge that my participation is voluntary and that I am solely responsible for decisions taken during or after therapy, coaching sessions, and workshops.

• Emergency Disclaimer: Therapy is not intended as a crisis service, and clients are advised to seek emergency assistance outside of session hours if needed.

• Intellectual Property: Any materials provided are for personal use only and may not be shared or distributed.

• Termination of Services: Lara Wehbe reserves the right to terminate services if therapy is no longer beneficial, if a client's needs exceed the therapist’s scope of practice, or in cases of inappropriate behaviour, boundary violations, or disrespect toward the therapist or other participants. Similarly, participation in group workshops may be discontinued if an individual’s behaviour disrupts the group dynamic or compromises the safety and respect of others.